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Warranty & Returns Policy |
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| Warranty Claim |
To return a product you must obtain a Return
Authorization ("RA") number from DigitalYes.com.au before any goods are
returned
- Goods under warranty cover will be replaced or repaired by authorised
product distributors or manufacturers.
- All costs incurred in returning the product to us for repair, replacement or
credits are your responsibility.
- The RA number must be clearly written on a removable sticky label on the
outside of the shipping carton.
- Warranty on all equipment will be the manufacturers warranty and at the
manufacturers discretion.
- You must make sure that the returned product is suitably packaged in order
to prevent damage during return shipping. We will not accept responsibility
for goods, which are damaged or lost whilst in transit back to us. It is
your responsibility to insure them.
- We will not accept goods sent to us as receiver pays or without a clearly
marked RA number.
- RA numbers are only valid for 7 days, so we must receive the returned
product into within this period, or you will require a new RA number
- All warrantees are voided if returned product is found in any way to be
mishandled, misinstalled, modified, tampered, abused, physically damaged, without serial number or
used under wrong voltage etc.
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Goods returned, with No Fault Found will be charged a minimum service fee of $50.00
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| Dead On Arrival, Damaged In Transit or
Incorrectly Shipped |
- If your product is dead on arrival, damaged in transit or incorrectly
shipped, contact us immediately upon receipt of the product.
- We will test all products returned as "Dead on Arrival" or "Damaged in
Transit" within 7 working days of receipt into our warehouse. Some products
may need to be returned to the manufacturer for testing.
- If you return a product claiming it was dead on arrival, damaged in
transit or incorrectly shipped but we find the product is in full working
condition, any defects or damage were caused after you took receipt of the
product or the product was shipped correctly, it will be returned to you.
- You will be invoiced a processing fee and any freight costs associated
with the return
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| Warranty turnaround time |
- Turnaround time for warranty claims largely depends on the
suppliers or the distributors. We will try our best to speed up the process.
Please understand the time involved for a warranty claim will include: our
time to test the item, shipping back to the supplier, supplier’s own test
and replacement/repair, and the shipping back to us
- We do not provide advance replacement under any circumstances.
- DigitalYes.com.au is not responsible
for any losses resulting from the time it takes to have the faulty item
replaced or repaired.
- If you will be using the item(s) for mission critical tasks, be it running a
business, using it to prepare an examination, using it for a pre-organised
game party etc, you should consider purchasing it from a provider that
offers instant replacement.
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| Return or Exchange of Goods. |
- To return a product you must obtain a Return Authorization
("RA") number from DigitalYes.com.au before any goods are returned.
- Returns for refund/exchange will only be accepted within 7 days of you receiving the
goods.
- A restocking fee of 20% of the purchase price will be deducted.
- Returned goods must be in its original condition and include all the
original packaging.
- NO credit is available for any freight paid.
- Any incorrect, missing or damaged items received must be reported to
DigitalYes.com.au within 24 hours of you receiving the delivery
- Software is non-refundable once opened.
- Please check the specifications and compatibility of the goods being ordered
to ensure they are what you require as we do not supply goods on a trial
basis.
- We are happy to advise on the compatibility or suitability of the equipment
being purchased. We cannot, however, guarantee that it will work in your
system and we take no responsibility that it will meet your requirements.
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1. eVGA GF GTX 280 Superclocked PCI-E 2.0 1GB DDR3 512-bit, 621/2268MHz, Dual Dual-Link DVI, HDTV, Fan, HDCP (01G-P3-1282-AR) 2. InnoVISION Inno3D GF GTX 260+ (216SP) Overclocked PCI-E 2.0 896MB DDR3 448-bit, 620/2100MHz. Dual Dual-Link DVI, HDCP, Fan, NVIDIA PhysX Ready, Games Incl. (GTX260-M5LTCDSX) 3. Galaxy GF GTX 260+ (216SP) PCI-E 2.0 896MB DDR3 448-bit, 575/2000MHz. Dual Dual-Link DVI, HDCP, Fan. (26XIF9HBFEXX) 4. Gigabyte GF GTX 260+ (216SP) PCI-E 2.0 896MB GDDR3 448-bit, 576/1998MHz, Dual-Link DVI/ HDCP supported, Smart Fan. (GV-N26OC-896H-B) 5. InnoVISION Inno3D GF GTX 260+ (216SP) PCI-E 2.0 896MB DDR3 448-bit, 576/2000MHz. Dual Dual-Link DVI, HDCP, Fan, NVIDIA PhysX Ready, Games Included. (GTX260-M5LTCDS)
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