|Information within this page is provided only as a guide for customers to understand the delivery service and the couriers we use and how they operate.
At Digital Yes, we are constantly looking at ways to keep our freight costs down without impacting on the service levels that we provide to our customers. |
It is not our intention to profit from the freight on the products we supply.
Striving to keep our freight costs down further strengthens Digital Yes 's commitment to provide our customers with the right products at the right price, and to deliver it all with great service.
|Shipping Methods & Rates & Delivery Times
|DigitalYes.com.au offers the following shipping methods:
- Express Delivery: Delivery in 1 business days plus processing time.
- Standard (Road Freight) Delivery
Estimated delivery times to you are as follows:
1-2 working days - Victoria
1-2 working days - New South Wales / ACT
2-3 working days - South Australia / Tasmania
2-4 working days - Queensland / Western Australia
4-5 working days - Northern Territory
Delivery is available anywhere in Australia and 90% of orders are delivered overnight! Delivery can occur any time between 9am-5pm on weekdays. We cannot offer a guarantee of the exact courier delivery time or arrange time of delivery for you because all couriers have different delivery routes which changes daily. Tracking is available online for most courier companies and tracking numbers are sent by email when online orders are despatched.
Please be advised of the following:
- No delivery on Saturday or Sunday
- We no longer ship to P.O. Boxes, please provide an alternative street adress
- DigitalYes.com.au no longer offers COD deliveries
- Internet orders placed before 1pm normally can be shipped out the same day provided the goods are in stock and payment has been cleared.
- DigitalYes.com.au does not guarantee same day shipping.
|Can I pickup my order?
|No, we do not offer pickup option and do not plan to have it in the near future. Digitalyes.com.au is an online only store, and thus we cannot offer pickups or cash sales.
|How do I calculate delivery for my order?
|Freight charges are automatically calculated from the weight and postcode to be shipped to. Prices inc. GST.
Delivery can be easily calculated using our Delivery Calculator.
Your shopping cart will have exactly the same rates.
You can also click on 'Estimated Delivery Cost' link on every product page. The shipping weight will be automatically populated with weight value.
|DigitalYes.com.au does not ship internationally. We sell ONLY to Australian residents, no exceptions. If you are not in Australia and you place an order online we will delete it. Please purchase products in your own country. We do not have any plans to accept international orders in the near future.
|All courier companies including Australia Post do not charge the parcel by the actual weight only.
They also measure it by the cubic size or its dead weight (or whichever is more).
Cubic weight is calculated by measuring and multiplying the length, height and width of the parcel. The result is then multiplied by the industry standard cubic weight conversion factor of 250.
For Example: parcel measuring 50cm long (0.5m) x 30cm high (0.3m) and x 40cm wide (0.4m) is equal to 0.06 cubic meter. Multiplied by the conversion factor of 250 gives, therefore, a cubic weight of 15kg. 0.5 x 0.3 x 0.4 = 0.06 x 250 = 15kg If the actual weight is 10kg, postage would then be assessed on the basis of 15kg.
Almost all products in the computer industry have a higher cubic weight rather than dead weight.
|Are my goods insured when they ship?
|All orders sent are insured against loss and damage.
|Receiving Damaged/Defective Items. Does DigitalYes.com.au pay for the return shipping of defective items?
|It is unfortunate when an item is received defective. However, DigitalYes.com.au is not responsible for manufacturer defects; We are not manufacturers. We do understand that this is frustrating to our customers so we have agreed to split the shipping costs with our customers. The customer pays for shipping to DigitalYes.com.au and DigitalYes.com.au will pay for the shipping of the replacement order back to you.
|Packaging. Why was my order sent in multiple boxes when it could have all fit in one?
|DigitalYes.com.au packages the items according to safety for your items, weight, and size. The most common reason multiple boxes are used is due to multiple warehouse locations. Obviously if the items are stocked in different warehouses then they cannot be boxed together.